Privacy Policy

1. Overview

Glide is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Glide app and related services (collectively, the “Service”).

2. Information We Collect

When you interact with Glide, we may collect the following types of information:

• Account information such as your name, email address, and phone number.
• Ride information including pick-up and drop-off locations, trip times, and ride preferences.
• Device and usage data such as device type, OS version, app version, and interaction data.
• Location data when you grant location permissions to enable matching you with nearby vehicles.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Glide Service.
• Match riders with available vehicles and manage trip logistics.
• Send you ride confirmations, receipts, and important service updates.
• Monitor safety, detect fraud, and prevent misuse of the Service.
• Understand usage patterns to improve performance and user experience.

4. How We Share Information

We do not sell your personal information. We may share your information with:

• Drivers to the extent necessary to complete your trip (for example, name, pickup location, and trip details).
• Service providers that help us with infrastructure, analytics, communications, and payment processing.
• Authorities when required by law or to protect safety, security, or legal rights.

5. Cookies and Similar Technologies

If we use cookies or similar technologies in the Glide app or website, it is primarily to keep you signed in, remember your preferences, and understand how our Service is used. You may control certain tracking technologies through your device or browser settings.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will take reasonable steps to delete or anonymize it.

7. Your Choices

Depending on your region, you may have rights to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of certain information, subject to legal obligations.
• Opt out of certain communications such as marketing emails.

You can exercise these rights by contacting us using the details below. We may need to verify your identity before processing certain requests.

8. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

Glide is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page. In some cases, we may provide additional notice (such as in-app notifications).

11. Contact Us

If you have any questions about this Privacy Policy or how Glide handles your data, you can contact us at:
privacy@glide-mobility.com